So you have restarted your iPhone and you have forgot your Passcode. This can happen because you use your finger print scanner or face recognition software and when you restart your iPhone it asks you for your passcode. This can be really frustrating however we should be able to step you through this problem.
Step 1 – Remember the Passcode
The first and easiest thing to do is to try and remember the passcode. This might seem obvious, but it might be easier than wiping your device which is what we will have to do to get rid of it.
Step 2 – Computer with iTunes
Next up you will need a computer with iTunes. This is because you will actually need to restore the iOS software on your phone. Kind of like reloading the iPhone so it is the new as if you just brought it from Apple.
Once this is done the next step here is too put the iPhone in recovery mode screen. Depending on your model the steps to do this are different. Watch the video above for more info on recovery mode for your iPhone. You should know what your device is in recovery mode as it will come up with a lighting USB picture on your phone or it will come in with a message in iTunes that your device is in recovery mode.
Next you will have three options: Cancel, Update and Restore. Now is a good time to mention that this process will wipe any data on the iPhone including your passcode. So just try to remember your passcode one more time before going to the next step.
Next click restore and then next option will be restore and update. Then your iPhone should reset itself and you should be able to setup your device again from scratch. Good luck ! 🙂
This video will show you how to put an iOS device into DFU Mode & fix the error iPhone is disabled.
I always get allot of questions on what to do if an iDevice Apple iPhone, iPad or iPod has been locked and the device gives and error the “iPhone is disabled“. Basically, you cannot remember the password and get access to the device.
This happened to me recently, when I switched from an Apple iPhone 4S to the new Samsung Galaxy S5. Because I had not used my old iPhone in a long time. I could not remember what passcode I had set on the device.
The Official Apple process suggests an Erase and restore method. This erases all data on the idevice, so be aware that you will lose contacts, pictures and any other personal data on the device. Apple say that once you erase the device you can restore the data from iCloud, if you were lucky enough to have an iCloud account or if you have made an iTunes back up then you can do an iTunes restore of the data.
For me I figured if I didn’t need to access any of the data on the phone for such a long time, Then I probably wouldn’t need it after all. So in the video above I just do a clean install of iOS.
iPhone DFU Mode – which stands for Device Firmware Upgrade, allows the device to be flashed with a new version of iOS. Just bare in mind that Apple only allows you to upgrade your iOS version. You cannot go sideways or down in versions, as a general rule.
In the video example above, I had to use iPhone DFU Mode to upgrade the device from iOS 7 to iOS 8. Once I do this upgrade it is very hard if not impossible to roll back this change.
A complete list on the iPhone DFU Mode firmware can be found on the following 123myIT.com pages below. iPhone iPod iPad